Terms of service

TERMS & CONDITIONS

Last Updated: 3 November 2026

Overview

Welcome to OPUZ STUDIO! The terms "we", "us" and "our" refer to OPUZ STUDIO, a brand owned and operated by ADITYA ANOOP PATHAK.

OPUZ STUDIO operates this online store and website, including all related information, content, features, products and services to provide customers with a personalized shopping experience. Our website is hosted on Shopify, which enables us to offer our products and services online.

These Terms & Conditions ("Terms of Service") govern your access to and use of our website, https://www.opuz.in, and any purchases made through it.

By visiting, browsing, interacting with or purchasing from our Website, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with these Terms, please do not use our Website or Services.

Nothing in these Terms shall limit any rights available to customers under applicable Indian consumer protection laws.

1. Access and Account

By using our Website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

To access certain features or place an order, you may be required to provide information such as:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Payment information

  • Product customization details

You agree that all information provided by you is accurate, complete and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You must not use another person's account without their permission or provide misleading information while placing an order.

We reserve the right to restrict or suspend access to accounts involved in fraudulent, unlawful or unauthorized activities, subject to applicable law.

2. Our Products

OPUZ STUDIO specializes in personalized and customized 3D-printed products.

We make reasonable efforts to display accurate product descriptions, photographs, specifications, colours and pricing on our Website.

However, customers should note that:

  • Actual product colours may vary slightly depending on screen settings and device displays.

  • Minor variations in texture, surface finish, dimensions and appearance may occur due to the nature of 3D printing technology.

  • Product photographs may be illustrative representations of the final product.

  • Customized products are manufactured according to the information and instructions submitted by customers.

Such normal manufacturing variations do not automatically constitute product defects.

We reserve the right to update product descriptions, specifications and availability from time to time, subject to applicable law.

3. Personalized and Customized Products

Since our products are created according to individual customer requirements, customers must carefully review all customization details before submitting an order.

This includes:

  • Names and spellings.

  • Text and messages.

  • Photographs and reference images.

  • Colours and design preferences.

  • Dimensions and other customization instructions.

Customers are responsible for ensuring that all submitted information is accurate.

Once an order enters the production or customization stage, changes to the submitted details may not be possible.

OPUZ STUDIO shall not be responsible for customization errors resulting from incorrect information provided by customers, subject to applicable consumer protection laws.

We reserve the right to reject customization requests that contain unlawful, offensive, prohibited or infringing material.

4. Orders and Acceptance

When you place an order through our Website, you are making an offer to purchase the selected products at the displayed price and under these Terms & Conditions.

An order confirmation email or notification acknowledges receipt of your order. It does not necessarily mean that production has started.

We reserve the right to review and, where legally permissible, decline or cancel orders in circumstances including:

  • Suspected fraudulent transactions.

  • Incorrect or incomplete customer information.

  • Product unavailability.

  • Technical or pricing errors.

  • Unlawful or prohibited customization requests.

  • Payment failures or unsuccessful transaction verification.

If we cancel an order after receiving payment, any refund required under applicable law will be initiated through the appropriate payment method.

Please review your order and personalization details carefully before completing payment.

5. Pricing and Payment

All prices displayed on OPUZ STUDIO are in Indian Rupees (INR), unless otherwise specified.

We accept online payments through Razorpay and other payment methods displayed during checkout.

Cash on Delivery (COD) is currently not available.

Customers must complete payment online to place an order.

Applicable taxes and shipping charges, if any, will be displayed during checkout before the order is confirmed.

Prices, promotional offers and discounts may change from time to time. The applicable price for an order will be the price displayed at the time of purchase.

You agree that:

  • You are authorized to use the selected payment method.

  • The payment information provided by you is accurate.

  • You will pay the total amount displayed during checkout.

  • You will not use unauthorized or fraudulent payment methods.

Payments are processed through third-party payment providers. OPUZ STUDIO does not directly store complete debit card, credit card or banking credentials.

6. Cancellation, Returns and Refunds

Due to the personalized nature of our products, OPUZ STUDIO generally does not accept returns or exchanges for correctly manufactured customized products due to a change of mind or personal preference.

Cancellation requests may be considered only before an order enters production or customization.

Once production begins, cancellation may not be possible.

However, customers may contact us if they receive:

  • A damaged product.

  • A defective product.

  • An incorrect product.

  • A product materially different from the confirmed customization specifications.

Such complaints will be reviewed individually, and an appropriate resolution, including repair, replacement or refund, will be provided where applicable under our policies and Indian consumer protection laws.

Please refer to our Cancellation, Return & Refund Policy for complete details.

7. Shipping and Delivery

OPUZ STUDIO currently delivers products within India, subject to courier serviceability.

Products are manufactured and prepared for dispatch after successful payment confirmation and receipt of the required customization details.

Delivery timelines may vary depending on:

  • Product customization and manufacturing time.

  • Order volume.

  • Customer location.

  • Courier partner availability.

  • Weather conditions and transportation disruptions.

  • Other circumstances beyond our reasonable control.

Estimated delivery timelines will be communicated on the Website or through order-related communication.

Customers are responsible for providing accurate shipping information.

Please refer to our Shipping & Delivery Policy for additional information.

8. Intellectual Property Rights

All content available on https://www.opuz.in, including but not limited to:

  • Brand name and logo.

  • Product photographs and videos.

  • Product designs and graphics.

  • Website text and descriptions.

  • Illustrations and visual elements.

  • Website layout and creative materials.

is owned by OPUZ STUDIO, ADITYA ANOOP PATHAK or the respective rights holders and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit any Website content or product designs without prior written permission from the relevant rights holder.

Purchasing a product does not automatically transfer any intellectual property rights associated with its design or underlying technology.

Customers are responsible for ensuring that photographs, logos, designs and other materials submitted for customization do not infringe the rights of third parties.

9. Third-Party Services and Tools

Our Website may provide access to third-party applications, tools and services, including:

  • Shopify for e-commerce hosting and store management.

  • Razorpay for payment processing.

  • Courier and logistics providers for shipping and delivery.

  • Analytics and marketing service providers.

These third-party services operate under their respective terms, conditions and privacy policies.

OPUZ STUDIO is not responsible for independent third-party websites or services beyond its reasonable control.

Your use of such services may be subject to additional terms imposed by their respective providers.

10. Third-Party Links

Our Website may contain links to third-party websites or platforms for convenience or additional information.

We do not control or guarantee the accuracy, security, content or practices of external websites.

Accessing third-party websites is at your own discretion.

We recommend reviewing their respective terms and privacy policies before using their services.

11. Relationship with Shopify

Our online store is hosted on Shopify, which provides the e-commerce infrastructure that enables us to sell products and provide services.

While Shopify facilitates the operation of our online store, purchases made through OPUZ STUDIO are transactions between the customer and the business operated by ADITYA ANOOP PATHAK.

Shopify's collection and processing of personal information are governed by its applicable privacy policies and terms.

For more information, please refer to Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

12. Customer Feedback and Reviews

Customers may submit reviews, suggestions, feedback, photographs or other content relating to our products and services.

By submitting content, you confirm that:

  • You own the content or have the necessary rights and permissions to share it.

  • Your submission does not violate applicable laws or third-party rights.

  • Your submission does not contain unlawful, misleading, abusive or offensive material.

We may use customer feedback to improve our products and services.

Any use of customer reviews, photographs or other personal content for advertising or promotional purposes will be subject to applicable privacy and consent requirements.

We reserve the right to remove content that violates these Terms or applicable laws.

13. Errors, Inaccuracies and Omissions

Occasionally, our Website may contain typographical errors, inaccurate product descriptions, pricing mistakes or other omissions.

We reserve the right to correct such errors and update information as necessary.

Where an error materially affects an order, we may contact the customer to clarify the issue or offer an appropriate resolution.

If an order is cancelled after payment due to an error, any refund required under applicable law will be initiated.

14. Prohibited Uses

You agree not to use our Website or Services:

  • For any unlawful or fraudulent purpose.

  • To violate applicable Indian laws or regulations.

  • To infringe our intellectual property or the rights of others.

  • To submit false or misleading information.

  • To upload malicious files, viruses or harmful code.

  • To interfere with the Website's security or functionality.

  • To attempt unauthorized access to our systems or accounts.

  • To collect personal information of other customers without authorization.

  • To misuse our products, services or customer support channels.

We reserve the right to restrict access or take appropriate action against users who violate these Terms, subject to applicable law.

15. Disclaimer of Warranties

We make reasonable efforts to ensure that our Website and products are presented accurately and that our Services operate properly.

However, uninterrupted or error-free operation of the Website cannot be guaranteed.

Product appearance may vary slightly due to 3D printing processes, materials, lighting and screen settings.

Nothing in this section excludes any product warranties, statutory protections or consumer rights that cannot legally be excluded under applicable Indian law.

16. Limitation of Liability

To the extent permitted by applicable law, OPUZ STUDIO shall not be responsible for indirect or consequential losses arising from the use of our Website or delays caused by circumstances beyond our reasonable control.

We shall not be liable for disruptions caused by third-party payment providers, courier services, hosting providers or other external service providers, except to the extent required under applicable law.

Nothing in these Terms shall exclude or limit liability for matters that cannot legally be excluded or limited, including applicable consumer protection rights.

17. Indemnification

You agree to be responsible for losses or claims arising from your unlawful use of our Website, infringement of third-party rights through materials submitted by you, or material breach of these Terms.

This provision shall apply only to the extent permitted by applicable law and shall not limit any statutory consumer rights.

18. Privacy and Personal Information

Your use of our Website is also governed by our Privacy Policy.

We may collect and process personal information necessary to process orders, create personalized products, arrange delivery, provide customer support and improve our Services.

For complete details regarding the collection and use of your information, please review our Privacy Policy:

https://www.opuz.in/policies/privacy-policy

19. Termination and Suspension

We reserve the right to restrict or suspend access to our Website or Services in cases of suspected fraud, unlawful activity, security risks or violations of these Terms.

Any such action shall be taken in accordance with applicable law.

Termination or suspension will not affect any legal rights or obligations that arose before such action.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by applicable law.

Nothing in these Terms shall override any mandatory rights available to customers under Indian law.

21. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy and Cancellation, Return & Refund Policy, constitute the agreement governing your use of our Website and Services.

If any provision conflicts with mandatory applicable consumer protection laws, the applicable legal provisions shall prevail.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer commissions, disputes arising from the use of our Website or purchases made through it shall be subject to the jurisdiction of competent courts in Mumbai, Maharashtra.

Nothing in this provision shall restrict any mandatory legal remedies or jurisdictional rights available to customers.

23. Electronic Communications

By using our Website or placing an order, you agree that we may communicate with you electronically through email, SMS or other available communication channels.

Such communications may include:

  • Order confirmations.

  • Payment notifications.

  • Production updates.

  • Shipping and delivery updates.

  • Customer support responses.

  • Policy updates and important service notifications.

Promotional communications will be subject to applicable consent and opt-out requirements.

24. Changes to These Terms

We reserve the right to update, modify or replace these Terms & Conditions from time to time.

Any revisions will be published on this page with an updated Last Updated date.

Customers are encouraged to review this page periodically.

Changes will take effect as specified in the updated notice, subject to applicable law.

25. Contact Information

For any questions, concerns or enquiries regarding these Terms & Conditions, please contact us:

Business Name: OPUZ STUDIO
Owner: ADITYA ANOOP PATHAK
Email: opuzstudio.contact@gmail.com
Website: https://www.opuz.in
Business Address: R.NO.6-A/6 PARASNATH CHAWL, NR JAIN TEMPLE, PARAS NAGAR, CAVES ROAD, JOGESWARI (EAST) MUMBAI 400060

Grievance Officer: ADITYA ANOOP PATHAK
Email: opuzstudio.contact@gmail.com

We aim to acknowledge customer grievances within 48 hours and resolve them within one month, in accordance with applicable Indian law.