Refund policy

REFUND, CANCELLATION & RETURN POLICY

Last Updated: 3 November 2026

At OPUZ STUDIO, owned and operated by ADITYA ANOOP PATHAK, we specialize in personalized and customized 3D-printed products made specifically according to individual customer requirements.

We follow clear and fair guidelines regarding order cancellations, returns, replacements and refunds to ensure a smooth shopping experience.

By placing an order on https://www.opuz.in, you acknowledge that you have reviewed and understood this policy.

1. Order Cancellation

  • Orders can only be modified or cancelled within 12 hours of successful order placement.

  • Cancellation or modification requests must be submitted through our official customer support email within this 12-hour window.

  • After the 12-hour period, orders may be transferred to our production facility and enter the manufacturing or customization process.

  • Once production or customization has started, orders cannot ordinarily be modified or cancelled due to their personalized nature.

  • Cancellation requests submitted after the permitted period will generally not be accepted.

If an order is successfully cancelled, the eligible amount will be refunded to the original payment method, subject to applicable law.

2. Customized Products – No Return Policy

All personalized products sold by OPUZ STUDIO are manufactured specifically according to the customer's requirements.

Therefore, customized products are generally non-cancellable, non-returnable and non-refundable once production or customization has commenced, except where a refund or other remedy is required under applicable law.

Customers are solely responsible for verifying the accuracy of all customization details before completing checkout, including:

  • Names and spellings.

  • Text and messages.

  • Photographs and reference images.

  • Design selections.

  • Colours and customization preferences.

  • Other instructions submitted during ordering.

OPUZ STUDIO will not ordinarily provide free replacements, reprints or refunds for typographical errors, incorrect spellings or design choices resulting from information supplied incorrectly by the customer.

This restriction does not apply where the product contains a manufacturing defect, is incorrectly manufactured by us or is materially different from the confirmed order.

3. Damaged, Defective or Incorrect Products

We take reasonable care to manufacture and package products before dispatch.

If you receive a damaged, defective or incorrect product, please contact our support team within 48 hours of delivery.

To help us investigate and verify your claim, please provide:

  1. Your order number.

  2. A clear description of the issue.

  3. Clear photographs of the received product.

  4. A continuous, unedited unboxing video, wherever available, showing the shipping label, opening of the package and the condition of the product.

Unboxing Video Recommendation: We strongly recommend recording a continuous unboxing video when receiving your package. It helps establish the condition of the package and product at the time of delivery.

The absence of an unboxing video may make verification more difficult, but will not automatically eliminate any remedy available under applicable consumer protection laws.

Resolution of Approved Claims

After reviewing the complaint and supporting evidence, we may offer:

  • A free replacement.

  • A replacement or repair of the affected product.

  • A refund where replacement or repair is not feasible or where otherwise required under applicable law.

Where a defect or error is attributable to OPUZ STUDIO, appropriate resolution will be provided without charging the customer for the remedy required under applicable law.

4. Non-Refundable Situations

Refunds and returns are generally not available in the following circumstances:

  • Change of mind or buyer's remorse after production or customization has started.

  • Incorrect spelling, text or personalization details supplied by the customer.

  • Minor colour differences resulting from screen display settings.

  • Minor dimensional or surface variations within reasonable manufacturing tolerances, including variations of up to approximately 5%, where they do not constitute a material defect or misrepresentation.

  • Delays caused by third-party courier partners, weather conditions or unforeseen logistical circumstances, subject to applicable law.

  • Damage caused by customer mishandling, misuse or normal wear and tear after delivery.

  • Failure to provide accurate customization instructions.

These exclusions do not apply to defective, damaged, incorrect or materially misrepresented products or other circumstances where a refund or remedy is legally required.

5. Failed Deliveries and Return to Origin (RTO)

An order may be marked as Return to Origin (RTO) by the courier partner due to circumstances such as:

  • Incorrect or incomplete delivery address provided by the customer.

  • Recipient unavailable at the delivery address.

  • Customer refusing to accept the shipment.

  • Repeated unsuccessful delivery attempts.

  • Other delivery-related circumstances attributable to the recipient.

If a shipment is returned to our facility due to incorrect customer-provided information, recipient unavailability or refusal to accept delivery:

  • The order will generally not qualify for a refund solely because of the failed delivery.

  • The customer may request re-dispatch of the product.

  • Additional shipping and handling charges may apply for re-dispatch.

  • Re-dispatch will be arranged after the applicable additional charges have been paid.

Where an RTO occurs due to an error attributable to OPUZ STUDIO or the courier partner, the matter will be reviewed and resolved appropriately under applicable law.

6. Refund Eligibility

Refunds may be considered in the following circumstances:

  • An eligible cancellation request submitted within the permitted cancellation period.

  • An order cancelled by OPUZ STUDIO after successful payment.

  • A confirmed manufacturing defect where a refund is the appropriate remedy.

  • A product received that is materially different from the confirmed order.

  • An incorrect or damaged product where a replacement is not feasible or a refund is otherwise appropriate.

  • Duplicate payments or payments successfully deducted without a corresponding confirmed order.

  • Other situations where a refund is required under applicable law.

All refund requests will be reviewed individually based on the order details and supporting information.

7. Refund Processing

If a refund is approved, it will ordinarily be initiated through the original payment method used during checkout.

Payments on OPUZ STUDIO are processed through Razorpay.

Once the refund has been initiated:

  • Please allow approximately 5–7 working days for the refunded amount to reflect in your account.

  • Actual credit timelines may vary depending on your bank, card issuer or payment service provider.

  • You may contact your bank or payment provider if the refund has been initiated but has not appeared within the communicated timeline.

We will share relevant refund confirmation details where available.

8. Return Shipping

If a product needs to be returned for inspection, repair or replacement following an approved complaint, our support team will communicate the return procedure.

For eligible manufacturing defects, damaged products or incorrect products attributable to OPUZ STUDIO, appropriate return shipping arrangements will be communicated to the customer.

Customers should not dispatch products without first receiving return instructions from our support team.

9. How to Raise a Refund or Cancellation Request

For cancellations, returns, replacements or refund-related concerns, please contact us through our official email address.

Please include:

  • Full name.

  • Order number.

  • Registered email address.

  • Reason for the request.

  • Supporting photographs or videos, wherever relevant.

Our team will review your request and communicate the next steps.

10. Policy Changes

OPUZ STUDIO reserves the right to update or modify this Refund, Cancellation & Return Policy from time to time to reflect operational, business or legal changes.

Any updates will be published on this page along with the revised Last Updated date.

Changes will not affect rights or remedies that customers are entitled to under applicable law.

11. Contact Information

For cancellation, return, replacement or refund-related enquiries, please contact:

Business Name: OPUZ STUDIO

Owner: ADITYA ANOOP PATHAK

Email: opuzstudio.contact@gmail.com

Website: https://www.opuz.in

Business Address: R.NO.6-A/6 PARASNATH CHAWL, NR JAIN TEMPLE, PARAS NAGAR, CAVES ROAD, JOGESWARI (EAST) MUMBAI 400060

Grievance Officer: ADITYA ANOOP PATHAK

Grievance Email: adityapathak125@gmail.com

We aim to acknowledge customer grievances within 48 hours and resolve them within one month, in accordance with applicable Indian consumer protection laws.

Thank you for choosing OPUZ STUDIO. We appreciate your trust and support.