SHIPPING & DELIVERY POLICY

Last Updated: 3 November 2026

At OPUZ STUDIO, owned and operated by ADITYA ANOOP PATHAK, we aim to deliver your personalized 3D-printed products securely and efficiently.

Please review our shipping guidelines to understand order processing timelines, delivery expectations, tracking information and customer responsibilities.

1. Order Processing

Standard orders are generally processed within 2–4 business days.

Customized and made-to-order products require additional manufacturing time and generally take 4–7 business days to process. Bulk orders or products requiring specialized customization may require additional production time.

Please note:

• Processing time is separate from shipping transit time.

• Business days exclude Sundays and public holidays.

• Production begins after successful payment confirmation and receipt of the required customization details.

• Orders may require additional processing time during high-volume periods, promotional campaigns or unforeseen production delays.

Customers will be informed of significant changes to the expected processing timeline wherever reasonably possible.

2. Transit Times and Delivery Delays

Standard domestic delivery within India generally takes 5–10 business days after dispatch.

Actual delivery timelines may vary depending on the delivery destination, courier availability and other logistical factors.

We do not guarantee specific delivery dates unless expressly confirmed by us.

Delivery delays may occur due to:

• Third-party courier partner operations.

• Adverse weather conditions.

• Transportation disruptions.

• Public holidays and regional restrictions.

• High shipment volumes.

• Other unforeseen circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with shipment-related enquiries and provide available tracking updates.

Nothing in this section excludes remedies available to customers under applicable consumer protection laws.

3. Shipping Fees

Applicable shipping charges, if any, will be calculated and displayed during checkout before the order is confirmed.

Shipping charges may vary depending on the delivery location, shipment weight, package dimensions and applicable courier rates.

Once an order has been dispatched, shipping charges are generally non-refundable, except where a refund is required under applicable law or the shipping charge was incorrectly collected.

Any free-shipping offers will be subject to the specific terms and conditions displayed during the promotional period.

4. Shipping Locations

OPUZ STUDIO currently accepts and delivers orders within India, subject to courier serviceability.

Delivery availability will depend on the PIN code entered during checkout.

International shipping is currently not available unless expressly communicated through our Website.

5. Tracking and Receiving Orders

Once your order has been dispatched, tracking information will be shared through the registered email address, WhatsApp or other available communication channels.

Please allow approximately 24–48 hours after dispatch for tracking information to become active or reflect the latest shipment status.

Customers are responsible for:

• Providing a complete and accurate delivery address.

• Providing a valid and reachable mobile number.

• Monitoring the shipment using the tracking information provided.

• Ensuring that someone is available at the delivery address to receive the package.

If tracking information is unavailable or has not updated beyond the expected period, please contact our support team.

6. Failed Deliveries and Return to Origin (RTO)

A shipment may be returned to origin by the courier partner due to circumstances including:

• Incorrect or incomplete delivery addresses.

• Incorrect or unreachable mobile numbers.

• Recipient unavailability after multiple delivery attempts.

• Refusal to accept the shipment.

• Other delivery-related issues attributable to the recipient.

If a parcel is returned to OPUZ STUDIO for reasons attributable to the customer:

• The order will generally not qualify for a refund solely because of the failed delivery.

• Customers may request re-dispatch of the returned product.

• Additional shipping and handling charges will apply for re-dispatch.

• The product will be shipped again after payment of the applicable additional charges.

Where an RTO occurs due to an error attributable to OPUZ STUDIO or the courier partner, the matter will be reviewed and resolved appropriately in accordance with applicable law.

7. Damaged Packages and Damage Claims

We take reasonable care to package products before dispatch.

If your order arrives damaged, defective or incorrect, please report the issue to our customer support team within 48 hours of delivery.

To help us investigate the complaint, please provide:

• Your order number.

• Clear photographs of the external packaging.

• Clear photographs of the damaged product.

• A continuous, unedited unboxing video showing the shipping label, opening of the package and the condition of the product, wherever available.

An unboxing video is strongly recommended as supporting evidence to help verify transit-related damage.

The absence of an unboxing video will not automatically invalidate a genuine complaint or any statutory remedy available under applicable law.

After reviewing the submitted information, we will communicate the appropriate resolution, which may include replacement, repair or refund, depending on the circumstances and applicable legal requirements.

8. Packages Marked as Delivered

If your tracking information shows that the package has been marked as "Delivered" but you have not received it, please contact us as soon as possible.

We recommend that you:

• Check with family members or other individuals at the delivery address.

• Check with building security, reception or neighbours.

• Contact the courier partner using the available tracking information.

• Share your order number and tracking details with our support team.

We will make reasonable efforts to coordinate with the courier partner and investigate the delivery status.

OPUZ STUDIO cannot automatically accept liability for parcels reported as lost or stolen after confirmed delivery, but this does not exclude responsibility where the delivery was incorrectly recorded, the shipment was misdelivered or a remedy is required under applicable law.

9. Contact Information

For shipping, delivery, tracking or damaged-package enquiries, please contact:

Business Name: OPUZ STUDIO

Owner: ADITYA ANOOP PATHAK

Email: opuzstudio.contact@gmail.com

Website: https://www.opuz.in

Business Address: R.NO.6-A/6 PARASNATH CHAWL, NR JAIN TEMPLE, PARAS NAGAR, CAVES ROAD, JOGESWARI (EAST) MUMBAI 400060

Grievance Officer: ADITYA ANOOP PATHAK

Grievance Email: opuzstudio.contact@gmail.com

We aim to acknowledge customer grievances within 48 hours and resolve them within one month, in accordance with applicable Indian consumer protection laws.

Thank you for shopping with OPUZ STUDIO. We appreciate your trust and look forward to serving you.